Frequently Asked Questions
Everything you need to know about upgrading your living space with APEX Supply Co.
What is the standard shipping timeframe for furniture and large fixtures?
Most in-stock items ship within 3-5 business days. For oversized furniture and heavy home fixtures, delivery typically takes 7-14 business days via our specialized freight partners to ensure safe handling.
Do you offer professional installation services?
While we do not provide direct installation, we partner with a network of certified contractors. Please contact our support team for a list of recommended professionals in your local area.
What is your return policy for home decor and hardware?
We offer a 30-day return window for most items in their original packaging. Please note that custom-ordered pieces or installed hardware are not eligible for return unless they arrive damaged.
Are your wood products sustainably sourced?
Yes, APEX Supply Co. is committed to sustainability. All our wooden furniture and flooring materials are sourced from FSC-certified forests that prioritize reforestation and ethical harvesting.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our logistics portal. You can also view your order history and real-time status by logging into your account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home renovation projects.